Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online by means of the Services Australia site.

To get approved for JSP an individual need to:

– be of qualifying age for JSP
– fulfill Australian residence requirements for JSP
– be unemployed, and
– looking for work and happy to participate in activities that increase their opportunities of discovering a job, or
– unable to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and work or research study to return to

If the customer has actually shown they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours per week, however their income has lowered. See Rates and Thresholds.

In all cases, examine if the client is eligible to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for employment JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they need to provide their bank account balances, proof of income and work separation information.

Customers can start an early claim online. They will have the ability to complete Your personal details, Your situations and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being eligible for JSP. They will get a suggestion notification 2 week before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified but not payable when they claim.

Customers transferring from an existing earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to start an online claim for employment JSP they must:

– indication in to myGov and gain access to their connected Centrelink online account
– ensure their individual details are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized concern set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.

The job will enable the client to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or inappropriate to complete an online claim or nominees. ACC needs to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‚ Channel Hopping‘ within ACC implies:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer start a claim which can then be completed by the consumer in their Centrelink online account

Remote consumers

If the customer resides in a remote area and normally utilizes an agent, Remote Service Centre, or phone to do company and is not able or inappropriate to finish an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote customers.

The customer should have:

– the remote indicator revealing on the Customer Overview, employment or
– a residential address in a remote area

To inspect the address remains in a remote area:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate plans

can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the nominee to assist the individual claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or employment unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be sensible for a client to complete all Required tasks prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must figure out if they have decreased their work prospects by relocating to a brand-new location.

If this is the case, the Service Officer must examine a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or employment a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance event has happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Labor force Australia or other professional service provider, will have an initial visit reserved throughout the Participation Interview. Attending this very first company visit is called the job seeker’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will determine the start date of the task candidate’s earnings assistance payment. Note: this undergoes job applicants fulfilling any waiting durations and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job candidates to the Workforce Australia online work service. This excludes task candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly calculate this and use the suitable rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a customer validates the employer, when on payment, employment STP pre-filled income will exist to the customer when they report. If the consumer does not validate the company, once on payment, the STP employer might provide to the customer again when they report.