How to Claim

We’ll assist you through the claim procedure.

This guide will ask you a concern and based upon your response show you another concern or result.

Before you begin, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to review our choice.

We can assist if you remain in monetary difficulty or need special assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To claim on somebody else’s behalf you should be authorised.

The person you’re declaring for must choose you to be their Centrelink Correspondence Nominee.

6: employment Adding a Candidate arrangement

You require to have a plan in location to claim on someone else’s behalf.

The person you’re claiming for will require to begin the procedure. Check out how to add a Candidate plan using your online account.

7: Do you want to declare online?

The simplest way is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Get JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to develop one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account must utilize a distinct email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You have actually developed your myGov account, select Continue to myGov.

After you prove who you are through myGov by going into some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some personal information and we’ll check them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these documents: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from one of these files:

– Australian chauffeur licence
issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll need to check out a service centre to finish our identity requirements. You’ll need to provide us an acceptable picture identity file in addition to any other documents we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: employment How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to connect Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that provides the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, details from your identity documents and validate your image.

Discover how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your consent to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

20: employment Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you send supporting documents to submit your claim.

You can finish these steps up to 13 weeks before your scenarios alter. You can then submit your claim 14 days before your situations change. We’ll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.

22: After you declare by phone

We’ll call you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim is effective, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our choice.

To do your business with us, create a myGov account and link it to Centrelink.

You require to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from complete time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.